Case Consultant

Case Consultant

The Case Consultant is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion. A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.

Essential Functions:

• Answer phone calls and emails in a polite and professional manner.
• Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
• Listen in order to provide detailed information about the services offered, addressing preliminary questions. Transfer calls as needed.
• Enters information into the case management software.
• Pursues signed retainers from qualified leads.
• Schedules office appointments for clients and notifies departments or locations.
• Makes recommendations for other case types that may benefit the current or potential client.
• Must be open to any schedule, holiday rotation, and coverage for team members.
• Other duties as assigned.