Customer Service Associate

Job Title

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

The Neon Museum seeks to create a sense of belonging for everyone; promote scholarship through its work and collaborations; offer fun engagement that reflects the spirit of Las Vegas; and demonstrate overall excellence.

Summary of Duties and Responsibilities

• Serves as initial guest contact at the Museum's Visitors Center both in person and on the phone, as needed.
• Assists guests with admission, reservations, ticketing changes, special requests, memberships, and other attendance-related or administrative needs and queries.
• Initiates, processes and completes ticketing transactions for guests and visitors in a professional, positive and courteous manner using Tessitura ticketing software.
• Accurately conveys the Museum's mission and values, while providing information regarding times, dates, programs, schedules, availability and prices.
• Adhere to all policies and directives related to safety and security of guests, co-workers and the Museum collection, reporting all areas of concern immediately to management.
• Other duties as assigned.

Required Skills and Experience

• Experience in the sale of or processing of ticketing and transactions both in person and on the phone.
• Experience working directly with guests in a museum, attraction, or hospitality setting.
• Experience in learning and using sophisticated software.
• Experience working successfully in a team environment.

Desired Skills and Competencies

• Knowledge of the history of Las Vegas.
• A language in addition to English desired, but not required.

Education and Qualifications

• High school diploma or equivalent.
• Customer service experience both in person and on the phone.
• Data entry experience with an attention to detail and accuracy.
• Ability to develop functional skills in use of Tessitura ticketing software.
• The temperament to work in fast-paced work environment under frequently changing conditions.
• Excellent oral and written communications skills.
• Ability to articulate mission in a concise and compelling manner.
• Ability to consistently communicate warmly, effectively and in a professional manner with a diverse array of customers, vendors, partners and colleagues.
• Ability to use Microsoft Office suite and other software as directed.
• Ability to work in a collaborative team environment.
• Ability to remain productive despite frequent interruptions.
• Regular and consistent attendance.

Working Conditions

• Available to work varied shifts and extended hours, including evenings, weekends, and holidays.
• Ability to work outdoors in seasonal desert weather conditions with potential exposure to bright, flashing lights and illuminated signage.
• Ability to work indoors in a climate-controlled environment, sitting / standing for long periods of time.
• Ability to lift 35 pounds.
• Ability to use a computer and office equipment, knowledge and use of Microsoft products.
• Requires working with the public.
• Requires on call / on duty working as needed.

Benefits

• Subsidized employee health insurance, including dental and vision coverage for full time employees after completing 60 days of tenure.
• Employer-contributed 403(b) retirement plan for all employees after completing 60 days of tenure.
• Fifteen days paid vacation annually for full time employees increasing with tenure.
• Additional 10 days observed paid holidays per annum for full time employees.
• Paid sick leave for all employees.
• Museum store discount and other discount programs for all employees.
• Counseling and advice benefits for all employees.
• Employee complimentary museum ticket program for friends and family.

Our Mission

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections, and stories that define its vibrant past, present, and future.

Our Values

• Create a sense of belonging for everyone.
• Promote scholarship through our work and collaboration.
• Offer fun engagement for everyone that reflects the spirit of Las Vegas.
• Demonstrate excellence.

Equal Opportunities

The Neon Museum is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. As required by the Americans with Disabilities Act reasonable accommodations will be made for qualified individuals with disabilities to help perform the duties and tasks of this position.

Diversity, Equity, and Inclusion

The Neon Museum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Embracing the diversity of our community, and our workforce, is an important part of our values as an organization, as is striving to ensure equity and inclusion in all our practices.