Call Center Sales Representative

• Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
• Resort Privilege Program (eligibility for travel discounts)
• Industry Leading Training Program
• Real Opportunities for Growth!

Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club® and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including booking resort reservations, processing payments, upselling products of THE Club®, achieving all related metrics and answering general account questions for all members of THE Club®.

• Serves as overall point of contact for member’s account information.
• Creates, modifies, and cancels resort reservations and exchanges.
• Processes member account/reservation payments.
• Updates member account information.
• Educates members on benefits of THE Club®.
• Completes detailed notes in comments area of member account after each interaction.
• Researches and resolves concerns and questions raised by members.
• Provides information to members as it relates to their account.
• Maintains expected reservation productivity including inbound and outbound reservations.
• Meets or exceeds required departmental expectations to be eligible for incentive programs.
• Identifies multiple membership products and services.
• Upsells and books tours for prospective and current owners.
• Consistently demonstrates how We Love to Say Yes™and maintains the highest standards of professionalism when interacting with management, fellow team members, and members.
• Handles blended inbound and outbound calls.
• Upsells various products for THE Club®.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Education

• High school diploma or equivalent

Experience

• A minimum of one year of experience in the customer service and/or call center field required.

Licenses & Certifications

• Timeshare Sales License required

Schedule

• Must be able to work a flexible schedule including nights, weekends, and holidays.

Location information not specified.