Box Office Ticket Sales Specialist

Box Office Ticket Sales

The Box Office Ticket Sales is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed Las Vegas Ballpark events.

• Sell tickets for games, concerts, performances, and special events through the box office counter.
• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with ticket purchases in a friendly and professional manner.
• Inform customers about upcoming events, pricing, seating options, and any special promotions or discounts.
• Accurately process cash, credit, and debit transactions, and ensure proper handling of all payment methods.
• Use ticketing software to process sales, issue tickets, and update event availability.
• Manage the will-call process, ensuring tickets are correctly prepared for pickup.
• Address and resolve customer concerns related to tickets, seating, or events in a timely and professional manner.
• Keep accurate records of all transactions, ticket sales, and customer interactions.
• Collaborate with other box office attendants and staff to ensure smooth event-day operations.

• 1+ year's experience in customer service or a ticket sales environment is preferred.
• Strong verbal and written communication skills with the ability to interact effectively with customers and staff.
• Accuracy in processing transactions and handling customer information.
• Comfort with ticketing software and basic computer skills
• A friendly, approachable demeanor and a commitment to providing excellent customer service.
• Ability to handle customer concerns and resolve issues promptly and professionally.
• Flexibility to work evenings, weekends, and holidays as needed based on event schedules.

Compensation starts at $15.00

OUR BENEFITS

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you're just starting your career or looking to take the next step, you'll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills.

In our culture, growth isn't just encouraged—it's expected, and we're here to support you every step of the way.