Senior Customer Experience Lead - Escalations & Insights
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-08-11
Listing for:
Quince
Full Time
position Listed on 2026-08-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Quince is seeking a Senior Customer Experience Specialist to join our CX team in Las Vegas. You will move beyond ticket resolution to own escalated cases, identify systemic improvements, and drive operational excellence.
In this role, you'll become a trusted category expert, collaborate with product, quality, and operations, and develop deep product knowledge across categories as we scale. This position offers visibility and growth into leadership or enablement tracks.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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