Customer Service Representative Job in Las Vegas, NV

Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing team in Las Vegas, Nevada through a Contract assignment. This role serves as a key point of contact for customers, sales partners, and internal teams, helping keep orders, project details, and account information accurate and moving forward. The ideal candidate is organized, responsive, and comfortable managing customer communications, order activity, and follow-up tasks across multiple product lines.

Responsibilities:

• Coordinate quote requests with the appropriate internal team and share needed details to support timely pricing responses.
• Respond to questions from intake, quoting, sales, and customer contacts while ensuring project information remains clear and up to date.
• Partner with sales representatives and customers throughout project life cycles, including participation in kickoff discussions for new orders and initiatives.
• Oversee customer account administration, maintain open order tracking, and keep shared documentation current and organized.
• Process orders with accuracy and urgency, including ticket selection, portal updates, and post-order follow-up activities.
• Collect required deposits or payments when applicable and support smooth order progression through internal workflows.
• Revise shipping dates in System 21 when needed and communicate schedule or lead-time changes to both customers and sales contacts.
• Perform stock availability checks and provide shipment notifications for direct-ship orders.
• Handle customer-specific program requests and support order-related activities for national account, hospitality, international, private label, and OEM business segments.