Senior Hospital Concierge **INTERNAL ONLY

UMC Position

Open to UMC Employees Only EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center.

We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.

Position Summary:

Responsible for ensuring hospital patients, visitors, family members, and staff environment is safe and welcoming. Provides expedited solutions to complaints, problems, and special needs. Provides lead direction and training to concierge staff.

Education/

Experience:

Equivalent to graduation from high school and two (2) years of customer service experience or 1 year in a customer service lead role. Licensing/Certification Requirements:
None.

Knowledge of:
Hospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; communicate with peers to standardize operations and expectations; staff scheduling practices and procedures; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures. Skill in:
Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; coaching and mentoring peers by communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds;

establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

Physical Requirements and

Working Conditions:

Mobility to work throughout the hospital in a variety of environments; stamina to remain standing and/or walk for extended periods of time; vision to read printed materials and computer screens; hearing and speech to communicate effectively in-person, over the telephone. Strength and agility to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:

• Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!
• Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
• Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (twelve scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
• Extended Illness Bank (a/k/a Sick Bank)
• 457 Deferred Compensation Plan
• Comprehensive Group Health Insurance Plan
• Nevada has no State Income Tax
• No Social Security (FICA) Deduction

THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER