Customer Care Representative I (contract

Customer Care Representative I (Contract)

Las Vegas, NV, United States (Hybrid)

Contract (7 months 3 days)

Published 4 days ago

communication and organizational skills

Customer Service & Call Center

microsoft office applications

Problem - Solving Skills

Job

Anticipated

Start Date:

09/28/2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering, and troubleshooting.

Outbound calls are conducted in the Zip Drug business area.

Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Additional expectations to include but not limited to:
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

Performs other duties as assigned.

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

We service various BCBS states from East to West coast, c andidates must be able to work ANY 8-hour shift within our hours of operation which are as follows: 5:00 AM – 6:00 PM PT / 6:00 AM
-7:00 PM MST / 7:00 AM – 8:00 PM CST / 8:00 AM – 9:00 PM EST in order to be available to assist all of our customers in the various time zones.

100% Virtual

Open Monday through Friday (no weekends). Voluntary OT available.

Dental training will last a total of 4 weeks with an additional week being a “nesting period” which is where the new associates hit the floor and begin taking phones calls but have the trainers & Operation Experts supporting to help get through questions while getting acclimated to it all. During the 5 total weeks of…