Member Experience Quality & Complaints Lead
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-08-31
Listing for:
Ten Group
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Ten Lifestyle Group is recruiting a Complaints & Recovery Specialist to join our Customer Experience team. This hybrid role blends complaint resolution with quality assurance, coaching, and service-improvement initiatives across the business.
You will act as the voice of the member and guardian of service standards, driving actionable insights with Operations, Training, Client Services, and leadership. With opportunities to influence global service delivery and continuous improvement, you will
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