Front Desk Agent – Extended Stay Hotel

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

The Front Desk Agent serves as the first point of contact for guests at one of our extended-stay hotel properties, delivering exceptional customer service while supporting daily front desk operations. This role is responsible for handling check-ins and check-outs, managing reservations, processing payments, and responding to guest needs with professionalism and efficiency. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and is committed to upholding the highest standards of accountability and legendary service.

(Include but are not limited to)

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications ensuring all records are meticulously maintained.
• Handle cash transactions and always maintain a balanced cash drawer.
• Ensure all guest requests and inquiries are addressed promptly and effectively.
• Maintain a clean and organized front desk area, including stocking supplies and informational materials.

• Greet guests with a warm and friendly attitude, making them feel welcome and valued from the moment they arrive.
• Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay.
• Handle guest complaints and concerns professionally and efficiently, striving to resolve issues to the guest's satisfaction.
• Demonstrate empathy, patience, and resilience when dealing with challenging guests.
• Go above and beyond to create memorable experiences that exceed guest expectations.

• Remain calm and composed under pressure, maintaining professionalism and composure in challenging situations.
• Exercise discretion and tact when addressing sensitive issues or difficult guests.
• Collaborate with other team members to find solutions and ensure a positive outcome.
• Follow established protocols and procedures for handling emergencies or security incidents.

• High school diploma or equivalent
• Strong customer service and communication skills (verbal and written)
• Basic computer skills (email, data entry, Microsoft Office or Google Workspace)
• Familiarity with hotel property management systems (PMS) or similar software preferred
• Comfortable handling cash and credit card transactions
• Ability to multitask in a fast-paced environment
• Reliability and punctuality
• Ability to stand for extended periods
• Previous hotel front desk, hospitality, or customer-facing experience preferred
• Experience with social media marketing (highly preferred)
• Reliable transportation to and from the assigned property is required

• Work schedule will be determined upon hire based on business needs.
• Weekend availability is required.

• Ability to stand, walk, and move throughout the property for extended periods of time
• Ability to sit, type, and work on a computer for prolonged periods as needed
• Ability to lift, carry, push, or pull up to 25 pounds occasionally
• Ability to bend, stoop, kneel, and reach when stocking supplies or assisting guests
• Ability to communicate clearly in person and over the phone
• Ability to work in a fast-paced environment with frequent interruptions and multitasking
• Must be able to respond quickly and appropriately in emergency or security situations
• Ability to work indoors for extended periods while maintaining professionalism and attentiveness

• Medical, Dental, and Vision insurance (eligible after 60 days)
• Met Life Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days and 10 paid holidays
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.