Passenger Service Supervisor

• Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
• Ensure compliance with airline procedures, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents
• Resolve customer complaints and operational issues
• Coordinate with airline representatives, ramp, and other departments for smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment while modeling excellent customer service and teamwork

• High School Diploma or GED
• 2+ years of experience in passenger services or a customer-service related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficiency in Microsoft Office and airline systems
• Ability to obtain and maintain all required airport and airline security clearances
• Ability to stand, walk, bend, and lift up to 50 pounds
• Ability to lift 70 pounds
• Ability to handle stress
• Ability to work in a high noise level environment
• Ability to work with minimal supervision

Demonstrates strong leadership and supervisory skills in managing passenger service agents while ensuring compliance with airline procedures and safety protocols. Proficient in customer service, conflict resolution, and operational coordination to enhance flight operations and team performance.

• Supervisory Experience
• Customer Service Excellence
• Operational Coordination
• Microsoft Office Proficiency
• TSA Regulations Compliance

• Passenger Services
• Incident Documentation
• Shift Logs Completion
• Baggage Handling
• Flight Operations Coordination

• Strong Communication Skills
• Stress Management
• Teamwork
• Coaching and Support

• High School Diploma
• GED
• Airport Security Clearance

• TSA Regulations
• Safety Protocols
• Customer Complaints Resolution
• Operational Needs Adjustment

• Airline Systems
• Microsoft Office