Call Center Representative

Call Center Representative

Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care.

We are looking to recruit a hardworking and enthusiastic Call Center Representative to be a part of our team. If you are interested in an exciting career and challenging position assisting senior management of a fast-growing company – this job is perfect for you! Great opportunity for fast promotion and growth within the company!

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Managing large amounts of outbound calls in a timely manner, following call center "scripts" when handling different topics, field incoming calls in a timely manner throughout shift, identify customer questions, complaints, concerns, and overall needs, provide sufficient answers and solutions to all customer queries, generate leads for sales team and identifying potential sales opportunities, ensure all voicemails are answered immediately, maintain professional relationships with customers through ongoing excellent customer service, collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction, meet or exceed call quotas and sales assist quotas, both personally and as a team unit, follow all communication procedures, policies, and guidelines during every customer interaction, perform duties and responsibilities with our customers' satisfaction as your number one priority.

Position Requirements:
High school diploma or equivalent (GED), 1+ years of experience working in a call center environment required, customer service experience a MUST, data entry required, familiarity with CRM systems, excellent interpersonal communication skills, strong phone skills i.e. diction, active listening, ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments, time management skills, ability to multitask and attention to detail, must have verbal and written communication skills, outgoing, friendly, compassionate personality, must speak English & Spanish (preferred).

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.