Charter Operator – Corporate

Responsibilities

• Day to day monitoring, replies, and escalation for inbound email boxes.
• Supporting the call center team through reviewing and quickly replying to chat.
• Validating Skyforce (Charter Software) reservations are accurately reflected in LMS and all reporting.
• Make outbound calls as necessary, including waitlisted guests, missing TPA’s and delay notifications.
• Receiving inbound calls as necessary, including during high call volumes and callbacks from guests.
• Research reservations and/or questions from charter operations, revenue management or call center teams.
• TPA auditing to ensure all TPA’s are received before flight departs.
• Provide general support for the entire charter operations team.

• High School Diploma or equivalent required.
• 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.
• Ability to communicate in English is required.
• Strong guest relations skills are required.
• Must be able to communicate well in person, on the telephone and in correspondence.
• Must be able to deal with upset customers and deliver unwelcome news.
• Must be able to pivot from day to day and hour to hour depending on the needs of the business.

Demonstrates strong guest relations skills and effective communication abilities, both in person and through various channels. Proficient in managing reservations and supporting charter operations with a focus on accuracy and customer satisfaction.

• Guest Relations Skills
• Charter Operations Experience
• Excel Proficiency
• Effective Communication
• Call Center Support

• Reservation Validation
• TPA Auditing
• Inbound Call Management
• Outbound Call Management
• Email Monitoring

• Customer Service
• Problem Solving
• Adaptability
• Interpersonal Communication

• High School Diploma

• Hotel Operations
• Casino Operations
• Call Center Operations
• Charter Operations

• Skyforce
• LMS