Inbound Customer Service Representative

Overview

Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative!

Are you ready to join a dynamic and fun-loving team? Turtle Peak is looking for enthusiastic, dedicated individuals to join us as full-time Inbound Customer Service Representatives. This is a temporary-to-permanent position. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

• Competitive Pay & Bonuses
  • Pay rate $15.00-$16.00 per hour
  • Enjoy monthly bonuses that reward your hard work and dedication
• Amazing Benefits & Perks
  • Employer-paid medical, dental, and vision coverage
  • Long- and short-term disability insurance (LTD and STD)
  • Flexible spending accounts;
    Hospital Indemnity plans
  • Free Gym membership to keep you healthy and active
  • Generous vacation, mental health, and sick leave
  • Exclusive Tickets@Work discounts for entertainment and travel
  • Office snacks and events

As an Inbound Customer Service Representative, you'll be the voice of our brands, providing top-notch service through various channels, such as emails, phone calls, live chat, and social media.

What is your main goal? To make every customer interaction a positive one!

• Address customer inquiries and resolve complaints with a smile
• Listen to customers, understand their needs, and offer solutions
• Maintain professionalism and courtesy at all times
• Stay calm and composed while handling conflicts and diffusing tension

• Tech-savvy:
  Comfortable with computers and able to switch between systems easily
• Team player:
  Works well with others and understands the importance of teamwork
• Respectful:
  Always kind, positive, and helpful
• Empathetic:
  Listens well and offers support
• Multitasker:
  Excellent at managing time and prioritizing tasks

• High school diploma or equivalent
• 1 year of customer service experience
• Strong technical skills, including MS Office Suite and web browsing
• Able to pass a background check

At Turtle Peak, we set the gold standard for customer service. Our mission is to elevate customer experiences through exceptional service and genuine interactions. We believe that a great culture drives great results, and we stay true to our core values:

• Compliance is key
• Value every customer interaction
• Empower our people
• Think outside the box
• Communication is king
• Own your role
• Embrace change and innovation
• "Fine" is never okay
• Dream big
• Be a customer advocate

Ready to join our team? It's easy! Click and Apply! We can't wait to meet you!

Job Type: Temp to Hire

Pay: $15.00-$16.00 per hour

Expected hours: 40 per week

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

• Customer Service: 1 year (Required)
• Google Suite: 1 year (Preferred)

• English (Required)
• Spanish (Preferred)

• Day Shift (Required)

• Las Vegas, NV 89117 (Required)

Work Location:

In person