Case Consultant - CSR

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission:
For the People.

Las Vegas, NV | Full-Time | In-Office Only

Are you the kind of person who lights up when you are able to help someone? Do you feel called to show up for people during some of the hardest moments of their lives?

Morgan & Morgan is seeking passionate, empathetic, and driven individuals to join our team as Case Consultant's here in Las Vegas. This is not just a job — it is a calling. Every day you will be the first voice a client hears when they reach out to us during some of their most difficult and vulnerable moments. Your ability to listen, connect, and act quickly could change the trajectory of someone's life.

That is no small thing.

As one of the fastest growing law firms in the world we are not just offering you a position — we are offering you a career. From the moment you join us you will have access to meaningful growth opportunities, ongoing development, and a team that genuinely feels like a second family. We invest in our people because our people are everything.

The Case Control Center operates 7 days a week from 7:00 AM to 9:00 PM PST. This position requires full weekend availability.

If you are someone who leads with empathy, thrives under pressure, and wants to be part of something bigger than yourself — we want to hear from you.

$18.00 per hour

$250 Sign-On Bonus eligible after 90 days of employment

Career development and growth opportunities within one of the nation's fastest growing law firms

A supportive team culture that truly feels like family

Serve as the first point of contact for clients reaching out during challenging and often traumatic situations — your presence and compassion set the tone for their entire experience with our firm

Conduct thorough client consultations to determine how Morgan & Morgan can best serve them

Accurately collect and input case information into our systems with speed and precision

Schedule follow up appointments and callbacks for potential clients

Guide potential clients through the process of retaining our firm's services by clearly explaining next steps and obtaining signed retainer agreements

Handle a high volume of both inbound and outbound calls in a fast-paced environment

Resolve client concerns with professionalism, patience, and genuine care

Navigate multiple software systems simultaneously while maintaining accuracy and focus

A genuine passion for helping people — not just professionally but personally. You care about people and it shows

Active listening skills — you hear not just what is being said but what is being felt

Empathy and emotional intelligence — you can meet someone where they are even when the conversation is hard

Ability to thrive under pressure — you stay calm, focused, and solutions oriented when things get busy

Critical thinking — you can assess situations quickly and make smart decisions on the fly

Strong computer and navigational skills — comfortable moving through multiple systems with ease

Adaptability — you welcome change and pivot with a positive attitude when priorities shift

Reliable and dependable — your team and your clients count on you, and you show up for them every time

High school diploma or GED required — college experience preferred

Prior customer service, healthcare, legal, or social services experience is a plus

Ability…