Passenger Service Agent

• Make reservations, issue tickets and itineraries, and compute passenger fares
• Handle baggage check-in, collect excess baggage charges, and provide travel information
• Assist passengers at boarding gates, check ticket validity, and process boarding procedures
• Manage arrangements for passengers with reservations, standby travelers, and their luggage
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost and found activities, trace lost articles, update passengers, and return found items
• Process lost or damaged baggage claims, settle minor claims, and forward larger claims
• Receive and process domestic and international airfreight shipments
• Determine routing, compute rates, and prepare airfreight documentation
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery processes
• Maintain compliance with site security protocols and report breaches or suspicious activities to management or through the whistle blower program

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date on recurrent training as assigned
• Ability to obtain and maintain airport security badge
• Ability to read, write, and speak the English language
• Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
• Frequent standing, walking, and moving throughout the airport terminal or warehouse
• Ability to bend, kneel, stoop, and climb stairs as needed
• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
• Manual dexterity for handling documents, operating computers, and using two-way radios
• Ability to remain on your feet for extended periods, up to 8 hours or more during shifts
• Clear vision and hearing required
• Capacity to work in confined spaces
• Ability to work in a noisy environment
• Preferred:
  Previous experience in an airport, airline, or logistics environment
• Preferred:
  Knowledge of ticketing, reservations, and fare calculation systems
• Preferred:
  Experience handling lost and found procedures or baggage claims
• Preferred:
  Strong organizational skills and attention to detail
• Preferred:
  Familiarity with airport regulations and procedures
• Preferred:
  Knowledge of international shipping and airfreight documentation
• Preferred:
  Proficiency in a second language
• Preferred:
  Strong conflict resolution and problem-solving abilities

Demonstrates expertise in customer service within the airline and logistics sectors, with strong capabilities in ticketing, reservations, and baggage handling. Proficient in maintaining compliance with airport regulations and security protocols while effectively managing passenger needs and documentation.

• Customer Service Experience
• Ticketing And Reservations Knowledge
• Baggage Handling Procedures
• Airfreight Documentation
• Conflict Resolution Skills

• Ticketing
• Reservations
• Fare Calculation
• Baggage Claims Processing
• Airfreight Documentation
• Data Input Inventory Management
• Compliance With Security Protocols
• Manual Dexterity
• Physical Ability To Lift 50 Lbs

• Strong Verbal Communication
• Strong Written Communication
• Organizational Skills
• Attention To Detail
• Problem-Solving Abilities

• High School Diploma Or GED
• Airport Security Badge

• Airline
• Logistics
• Airport Regulations
• Customer Service
• International Shipping

• Two-Way Radios
• Relevant Software