Vibee - Seasonal Fan Concierge Coordinator

Vibee
- Seasonal Fan Experience Concierge Coordinator

Join to apply for the Vibee
- Seasonal Fan Experience Concierge Coordinator role at Insomniac Events
. Do you enjoy live events? Are you excited to work in fast‑paced, creative environments? We’re looking for a highly motivated self‑starter who embodies both a passion for music and a love of the live event experience. Read on…

Vibee seeks a proactive Seasonal Fan Experience Concierge Coordinator in Las Vegas. This hybrid position requires you to be onsite Thursday, Friday, and Saturday, with 1–2 additional remote days. You will handle a variety of guest requests with a focus on one‑contact resolution while providing exceptional service.

Hybrid: in‑person onsite Thurs‑Fri‑Sat in Las Vegas; flexible remote days. 30 hours per week (minimum 8 hours onsite), with occasional travel to other onsite locations.

• Maintain and update a basic understanding of the artist’s career and notable achievements.

• Greet and welcome fans, ensuring a warm, VIP experience from arrival until departure.
• Provide the highest level of service, ensuring guest confidence.
• Verify waivers, releases, , credentials, gift bags, and other package elements.
• Share general information about the artist and event.
• Communicate confidently with fans of all ages and professional backgrounds.
• Address service issues and manage concerns efficiently.
• Listen for feedback, offer solutions or appropriate escalation.
• Maintain high service standards befitting a VIP experience.

• Stay informed about artist and event details.
• Resolve high‑volume queries via voice, text, chat, and email efficiently.
• Use verbal, electronic, paper, and other methods to communicate with guests.
• Support team members with event and venue information.
• Collaborate with other departments for technical, ticketing, and hotel issues.
• Adhere to company processes, procedures, and policies.
• Perform additional duties and projects as needed.
• Optional travel opportunities (economy).
• Provide insights to improve future events.

• Address fan feedback and complaints, escalating when appropriate.
• Coordinate with technical support, hospitality, and event teams to resolve issues.
• Address activation, ticketing, hotel, or technical glitches promptly.
• Maintain a calm, positive, professional attitude during guest interactions.

• Adhere to all company and departmental processes, procedures, and policies.
• Work on projects and tasks as required.

• High School Diploma or equivalent; bachelor’s degree is a bonus.
• 1+ years of phone or in‑person hospitality, live events, ticketing, or guest service experience.
• Proficiency with Microsoft Office, G‑Suite; sales platforms, Airtable, Slack are bonuses.
• Ability to perform in a fast‑paced, multi‑tasking environment.
• Excellent communication, interpersonal, organizational, and guest service skills.
• Strong problem‑solving, active listening, and multitasking abilities.
• Willingness to learn new computer programs and systems.
• Exceptional guest‑service mindset.
• Adaptable to changes and unexpected situations.
• Effective collaboration with peers and supervisors.
• Outgoing, friendly personality with passion for meeting new people.
• Independently and as part of a team.
• Ability to build and foster relationships internally and externally.
• Thrive under pressure, managing multiple priorities.
• Integrity, confidentiality, and discretion.
• Available evenings & weekends as needed.

• Must tolerate loud noise and busy environments onsite.
• May stand for extended periods and work in varying temperatures.
• Must work evenings and weekends as required.
• Willingness to travel as needed.

We aspire to build…