Service Administrator

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

This person will be responsible for dispatching technicians and acting as a resource for customers and other departmental managers on all types of projects as needed.

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Managing service calls from receipt to billing.
• Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
• Accurate review of all previous day field visits before billing to ensure proper language and spelling.
• Continuously manage the dispatch board throughout the day. Check all open calls and dispatch accordingly.
• Daily scheduling and dispatching for field technicians.
• Complete customer and coworker requests.
• Process quotes from the service technicians and send them to the customer daily.
• Call the customer to confirm that they received the quotes and answer any questions.
• Schedule any approved work and order parts as needed to get work done.
• Work with the construction foreman to type quotes for unit replacement or new installation.
• Set up and scheduled jobs for the construction department and ordered the material.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Track and ensure that all PM Service contracts are renewed on time every month by the sales department and management.
• Oversee shipping and receiving. Fill out a receiving label with the job name, job number, date, PO number, and contact name. Verify that we receive the parts that are on the packing slip.
• Check off the received items and highlight the back-ordered items. Put a copy of the packing slip in the box with the parts. Give the person who requested the parts a copy of the packing slip.
• File a copy in the job file. Update the receiving log by writing in the PO number, the part description, the vendor, the job name, and the job number.
• Other duties as needed.

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills
• Knowledge of Microsoft Office
• Use of office equipment
• Knowledge of the Coins booking system is a plus.

#Mesa

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affiant Action Policy .

• medical
• dental
• vision coverage
• health savings and flexible spending accounts
• life insurance
• disability
• a 401(k) Savings Plan
• College Coach
• employee assistance program