Customer Service Representative

Full-Time Customer Service Representative (CSR), Alpha Graphics Las Vegas

Our tight-knit team at Alpha Graphics Las Vegas is seeking a full-time Customer Service Representative. The CSR builds and maintains positive relationships with our customers by making sure their requirements and needs are met, and serves as the main point of contact for customers by phone and in person. This is a high-call-volume role.

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks

• Competitive compensation
• Lots of training, working alongside our lead CSR, who has been with the team for a while
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

This is a full-time position on a set schedule of 8:00 AM to 5:00 PM, Monday through Friday. Reliable attendance and punctuality are required, and you'll be expected to arrive on time for every scheduled shift.

More than anything, we want a highly collaborative and dependable CSR who is driven by the chance to contribute to the success of a local business. We are a small, passionate, and fast‑paced team that is fully invested in our company's success, and we value contributions from every team member. We expect professional, courteous communication on every call and every customer interaction.

• Serve as the main point of contact for our customers, handling a high volume of calls as well as in-person visits.
• Convey to customers our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Enter orders accurately in Printsmith and Print speak, follow written procedures, and keep track of open jobs.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting other products and services.

• Reliable attendance and punctuality.
• Professional, courteous phone presence in a high-volume call environment.
• Customer service experience, including assessing customer needs and meeting service quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Ability to accurately enter orders and follow written procedures. We train you on our software, Printsmith and Print speak.
• Desire to continuously look for ways to help people.
• Problem-solving skills, including weighing alternative approaches to find the best solution.

Alpha Graphics is an established leader in the printing, design, and shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.