More jobs:
Field Service Technician II
Job in
Las Vegas, Clark County, Nevada, 89119, USA
Listed on 2026-03-07
Listing for:
Aruze Gaming Global, Inc
Full Time
position Listed on 2026-03-07
Job specializations:
-
Energy/Power Generation
Field/Service Technician
Job Description & How to Apply Below
Responsibilities:
- Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software.
- Undertake on-site visits to gaming locations to perform installations, maintenance, repairs, removals and conversions.
- Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers and other technicians.
- Ability to maintain detailed knowledge of the company groups platforms.
- Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
- Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability.
- Mentor and train junior technicians, sharing technical knowledge and best practices, and ensure service tasks are completed to the highest standards.
- Offer remote technical assistance to customers when on-site visits are not required.
- Utilize various communication channels to diagnose and resolve issues efficiently.
- Assist senior technicians in the planning of major projects.
- Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance.
- Must be willing to be licensed in several different jurisdictions.
- Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
- Perform on-call duties 24 hours a day, 7 days a week.
- Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air.
- Other duties as requested and/or assigned.
- High school diploma, associated electronic degree or a related field or equivalent
- Ability to read and translate schematic diagrams required.
- Strong written and oral communication skills.
- Must be able to demonstrate computer literacy, with excellent knowledge of MS Software including Excel, Word, and Outlook.
- Excellent customer service skills and ability to multi-task and manage priorities.
- Ability to work independently either individually or within a team structure with minimal direction.
- Have strong organizational and analytical skills and good follow-through required.
Please visit Home - Aruze Gaming () to learn more about Empire Technological Group Limited!
Benefits: 401(k) Medical, Dental, Vision Life Insurance Paid Time Off Disability Insurance
Schedule: 8-hour shift
Job Type: Full-time position
Empire Technological Group Limited dba Aruze Gaming Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×