Entry Level Field Technician

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Direct message the job poster from Quip Laboratories

Are you passionate about working in a collaborative work culture at a growing, family-owned business in an exciting industry? We are looking for a new team member to join our service team who is eager to travel, service accounts, and assist with installations throughout the Midwestern territory, with occasional travel throughout the continental US! Our unique technology, experienced biosafety account management team, decontamination expertise, and extensive product line make us an industry leader in the biosafety and research industries.

Starting salary for the position is dependent on your degree and experience (normally 50-55K).

The full-time staff position of Junior Biosafety Field Service Technician is a member of the Quip Laboratories’ Team tasked with client service, repairs, reporting, and installations throughout Quip’s current and potential client base. This individual must have strong mechanical knowledge and be readily available to perform emergency repairs and services within the defined territory. This individual must have the ability to identify, diagnose, and correct operational issues.

Individuals in this role will receive training in technical services, products, equipment, industry specific trends, and sales techniques.

Responsibilities include:

• Repair, service, and provide technical support at current and prospective client facilities
• Generate and complete service and equipment inspection reports for clients
• Complete and turn in field reports that capture all time and work completed on site
• Provide diagnostic analysis, repair, or preventative maintenance to customers
• Complete on-site system audits and evaluations
• Practice and adhere to best safety/training practices
• Expand sales and contribute to the growth of the company’s revenue, brand recognition, and positive reputation in the Midwestern territory through high-touch service
• Identify sales opportunities with prospective clients and communicate them to Biosafety Account Manager for the territory
• Maintain client satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements
• Support the area’s Biosafety Account Manager in delivering and following up on leads, proposals, bids and offer of products and services to prospective, new and existing clients in a timely manner
• Collaborate with team members to coordinate and support internal product and service experts as they present, propose, and provide products and services
• Gather and report intelligence on customer and prospect interests and challenges, as well as activities and offerings of the company’s current competitors
• Assist with installations
• Submit expense reports in a timely manner

Our ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers’ needs and will be able to appropriately identify the needs of both new and current customers in order to aid customers in the successful use of our products and equipment.

This understanding will be created by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Requirements:

Must gain understanding and knowledge of the company’s products and services through on-the-job training. Previous customer service or sales experience and most importantly, a strong mechanical…