Network Analyst

Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.

Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure.

Provide feedback to engineers for continual service improvement.

Review engineering designs and validate/develop operational procedures and practices.

Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.

Provide troubleshooting and on-call support for cloud, network, security, and wireless services. Work in partnership with engineers to evaluate, document, and deploy new products and services. Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).

Rack, stack, and configure network, wireless, security, and cloud components

Troubleshooting/incident management efforts for faulty hardware and configurations

Review of engineered systems and documentation. Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.

Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)

Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.

Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).

Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.

Perform other duties as assigned.

Skills:

Customer Service:
Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing.

Project Management:
Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.

Planning and Organization:
Ability to organize and follow complex and/or detailed technical procedures.

Technical Knowledge:
Extensive knowledge in cloud and network operations. Have the ability to quickly break down an issue into cross functional troubleshooting sequences (cloud, network, security) , work an issue to completion, or escalate appropriately to ensure rapid recovery of services.

Education:

Bachelor’s or professional degree in electronics, engineering, or a closely related field, plus 2 years of experience in cloud/network analysis, operations, or equivalent combination of education and experience preferred.