Infrastructure Analyst

Benefits

• Highly competitive salaries and benefits packages including medical, dental, and vision; pension and 401(k) plans; paid time off and 96 hours of paid holidays; relocation assistance (if located more than 75 miles from work location); tuition assistance and reimbursement.

• Monitor performance of network systems and telephony infrastructure to identify issues.
• Perform analysis during normal IT infrastructure operation, including on networks, firewalls, servers, operating systems, applications, and devices.
• Create or implement necessary upgrades, patches, or troubleshooting steps, documenting changes and following all change management procedures.
• Identify opportunities to use emerging technology to increase efficiency and flexibility, formulating improvement plans and pitching them to leadership.
• Promote project and team management best practices for continuous improvement.
• Have in-depth understanding of virtualization and server technologies from both design and operations perspectives.
• Represent MSTS IT Department professionally.
• Engineer solutions in response to support requests and for improving internal processes and procedures.
• Assist with administration services (DHCP, DNS, proxies, ISA/TMG, SCCM, etc.).
• Participate in planning, implementation, and operation of virtualization infrastructure projects and in specifying business requirements.
• Respond to Help Desk requests to support troubleshooting of workstation and server-related problems.
• Troubleshoot software, hardware, mobile devices, and network problems and implement corrective actions.
• Identify and report key performance indicators, including capacity planning.
• Provide support, mentoring, and training to other IT Infrastructure Analysts.
• Participate in problem management and root‑cause analysis, maintaining 24x7 availability and monitoring of enterprise system servers.
• Perform related work as assigned by supervisor under limited supervision.

• Bachelor’s degree in a computer-related field or equivalent training and experience.
• Basic knowledge of technical principles, theories, standards, practices, and procedures, including overall IT systems engineering; vSphere, ESX, Hyper‑V, VMware View, and related VDI products;
  Data Center management; and technical implementation experience with storage and Microsoft technologies.
• Understanding of storage technologies and concepts (e.g., RAID types, performance) is a plus.
• Experience working with Windows, Linux, and Mac platforms (client and server).
• Experience with virtualization and server infrastructure technologies such as VMware vSphere, Backups, Active Directory, and Data Center Operations.
• Strong understanding of networking technologies including TCP/IP, DHCP, VLAN, and various WAN technologies.
• Restricted use of personal electronic devices while at the workplace.
• Advanced technical certifications, including knowledge of Microsoft and computer platforms.
• Hands‑on experience with VMware vSphere and other virtualization products, and with server applications in a Microsoft and Linux networked environment.
• Demonstrated strong troubleshooting skills and ability to develop strong working relationships with customer technical personnel.
• The primary work location will be at the Nellis AFB location in Las Vegas, Nevada.
• Work schedule:
  
  4/10’s, Monday–Thursday (subject to change).
• Personnel may be requested by leadership to work more than 40 hours per week due to projects, activities, and emergencies; critical operational demands may occasionally require off‑shift work.
• Pre‑placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

MSTS is required by DOE directive to conduct a pre‑employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the…