VIP Support Coordinator Call Center LV

Responsibilities/Purpose

Casino Customer Service (CCS) Coordinators are well-informed, courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance. They project a warm, gracious and helpful image to all internal and external guests and team members, while assisting them with their reservation needs.

The CCS Coordinator assists casino guests including but not limited to Gold, Platinum, Diamond and Seven Star Members with reservations on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate and Friends & Family Reservations; including verifying offers, booking, modifying, canceling and cross-selling. Additionally, the CCS Coordinator assists casino guests and the Casino Marketing Teams with room, limo, golf, show, spa, restaurant and bill back reservations.

• Maintains a high level of sales and service skills to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but not limited to rate quoting, sales techniques and multi-property and cross selling.
• Completes daily tasks such as booking, changing, or canceling a reservation and cross-selling.
• Performs various daily tasks including verifying offers, booking, changing, canceling, cross-selling and comping special event and casino reservations, and must be able to perform all said functions for the Las Vegas Region.
• Prioritizes and handles multiple tasks.
• Meets department punctuality, attendance and adherence guidelines.
• Meets department appearance guidelines.
• Safeguards guest confidentiality and privacy in accordance with company and department standards.
• Handles all incoming customer and host transactions promptly, efficiently, accurately and professionally.
• Clearly communicates and demonstrates enthusiastic service.
• Assists with special projects and/or additional duties as directed by a Supervisor.
• Follows supervisor/manager directions, special projects or additional duties and adheres to a schedule.
• Proficient in LMS, WINET, GSW, HET CMS, CLU, Scheduler and knowledge of Golfswitch, Amenities, RSVIP/Pro Host.
• Knowledgeable of all CET properties.

High School Diploma or equivalent required.

1-year Customer Service or Sales experience. Must have stable work history and be computer literate.

• Must be 21‑years of age or older.
• Must have a pleasant speaking voice and demonstrate strong service skills, enthusiasm, and verbal communication skills.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to work in close quarters.
• Must be multi‑task oriented.
• Excellent interpersonal, communications, team building and problem solving skills are required.
• Ability to calmly handle multiple guest situations.
• Must be able to work with minimal supervision.
• Must present oneself in a professional manner.
• Ability to perform full duties of dexterity and visual perception.
• Maintain a clean and organized work environment.

Knowledge of Windows based PC Applications.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.

Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and…