Director National Casino Marketing

Overview

Responsible for the marketing direction and management of the Domestic casino host team. Directs the development of strategic and annual business plans for increasing VIP and hosted revenue from the different hosting business channels. Responsible for the implementation and execution of these business plans in order to achieve desired revenue and profitability results. Additionally, responsible for creating a sales-oriented culture and environment that promotes increasing customer trips and driving VIP gross gaming revenues, teamwork, and unparalleled customer service and relationship building with our VIP and hosted customer segments.

Finally, ensures performance standards are achieved with regards to operating procedures, internal audits, regulatory compliance, and budgeted expenses.

• Manage a diverse sales force with the goal of motivating, inspiring, leading and developing the best casino hosts who are driven to provide the best customer service and build the best relationships with our VIP and hosted level customers.
• Prepare the annual business plans and budgets to ensure the appropriate focus and resources are in place to target and grow the revenue contribution from our domestic executive host business channels.
• Serve as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication. Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensure that team members clearly understand and are held accountable for their performance expectations.
• Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Work as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrate excellent facilitator skills in resolving conflicts between different points of view. Demonstrate leadership skills in determining a vision, align and inspire the team to achieve the vision.
• Coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Recommend and implement change to improve overall employee and guest satisfaction.

College degree with some business and financial planning courses preferred or equivalent experience in related field. A minimum of 7 years previous experience in gaming related positions with increasing levels of responsibility required. Financial and Budgetary experience preferred. Proven business and project management skills. Must possess excellent verbal and written communication skills. Ability to present complex concepts in a clear and concise manner to all levels within the organization.

Must be able to prioritize, direct, and monitor multiple tasks and assignments. Ability to quickly identify or anticipate potential problems and recommend solutions for variables that can impact property operations. Ability to analyze problems and apply logical/cost effective solutions. Some travel may be required.

Able to work in smoke filled environment and can sit and stand for prolonged periods of time.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and…