Box Office Ticket Agent - Part Time Planet Hollywood LV

Overview

A Box Office Ticket Agent plays a key role in supporting guests with all of Caesars Entertainment ticketing needs. As the first point of contact, the ticket seller serves as a knowledgeable resource, answering guest questions with an upbeat, positive, and service-focused attitude. This position sets the tone for the overall hospitality experience and contributes directly to guest satisfaction. Ticket sellers are expected to maintain a consistently positive work environment and initiate professional, friendly, and helpful interactions with both internal and external guests.

• This position generates revenue by issuing, selling, upselling and cross-promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone.
• Stay well-informed of all Caesars Entertainment properties, shows, attractions and entertainment venues as part of creating a memorable guest experience.
• Effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience.
• Make reservations on site and issue tickets for shows, casino events, special events and 3rd party ticket vendors as approved by Caesars Entertainment
• Collect funds and keep documentation for tickets and transactions
• Works schedules based on business demands
• Presents information and respectfully respond to questions asked by other departments, guests, management, supervisors, box office leads and the general public.
• Demonstrates proficiency with the ticketing system
• Processes show ticket transactions for guests
• Promotes and suggests cross-property shows and attractions
• Recommends additional offerings across all properties such as Food & Beverage and Total Rewards
• Assists guests with questions about the city and Caesars Entertainment properties
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests
• Anticipates guest needs and consistently works to exceed expectations
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.

• High school graduate or equivalent
• Minimum one-year customer service experience required.
• A working knowledge of Ticketmaster or other Ticketing system required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.