Sportsbook Supervisor Plaza

Sports book Supervisor - Full Time (Plaza)

Las Vegas, NV, United States (On-site)

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: "Create the Extraordinary"

Our Vision
: "We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."

Our Values
: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

William Hill, America’s leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book

Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control

Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book

Mentor employees to help them become better ticket writers

Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors

Handle escalated customer complaints/issues as needed

Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Prior work experience in a sports book is highly preferred

Ability to motivate, lead, and mentor staff members

Strong communication skills, both written and verbal

Professional appearance and demeanor

Self-starter attitude who shows initiative

Committed to delivering a high level of customer service

Physical Requirements:

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position may be exposed to a smoke-filled environment

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting‐edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care…