Table Games Floor Supervisor ; Planet Hollywood LV

Job Description

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

• Provides leadership and guidance to your team of dealers and to your daily pit staff collaborating with you at any given time.
• Ensuring your dealers deliver the highest quality of guest service and coaching/counseling them with the help of management if the Service Standards are not met.
• Consistently and constantly communicating all needs and concerns within your daily work environment to your manager.

• High School graduate or equivalent required. College Degree preferred.
• Work Requires a minimum age of 21.
• Three - five years’ casino experience required as a Floor Service Supervisor.
• Knowledge of multi-games is a plus.
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.
• Must be able to read, write, speak, and understand English.
• Must be willing to work any day of the week and any shift.
• Must be able to have a good relationship with co-workers and work as a team.
• Must present a well-groomed appearance.
• Cards Needed:
  Alcohol NV and Gaming License NV.

• Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint.
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust.
• Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on foot for extended periods of time.
• Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.