Kiosk Field Support

Description

Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We’re looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the .

market! The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the following

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

On the Technology side, we’ve built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action.

We chart our own path and innovate as we create the next generation of products. We’re looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the .

market!

The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the following

• Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminals.
• Identify and act on opportunities to improve support mechanism as to best support book teams and DM.
• Resolve and report book team concerns/complaints on kiosk operations.
• Proactively build and retain great working relationships with District Manager’s and casino partners.
• Deliver a compliant environment with Gaming Control Board Laws, regulations, rules and procedures.
• Collaborating with the other members of the sports book team and Management to create long-term support strategy.
• Communicate effectively, cascade relevant information and encourage feedback
• Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendors.
• Promote a positive image for William Hill within the industry and community

• Creative problem-solving skills.
• Strong technical understanding of CBS equipment
• Ability to identify and fix problems without supervision
• Strong analytical skills
• Ability to manage a diverse range of activities
• Effective at planning and prioritizing
• Willingness to drive on a regular basis

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment