Caesars Rewards Lead Representative Harrah's LV

Caesars Rewards Lead Representative - Full Time (Harrah's LV)

Las Vegas, NV, United States (On-site)

This position is responsible for providing excellent guest service to our mid to high end guests by providing information pertaining to their comp limits special services and amenities available, as well as any special targeted player events.

• Oversees Caesars Rewards operations:
  Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.
• Leads and supports the team:
  Instructs, directs, coaches, and assists with hiring and training of personnel.
• Handles guest interactions:
  Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.
• Maintains data and security standards:
  Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.
• Manages reporting and communication:
  Completes required reports and maintains interdepartmental program communication.
• Supports additional duties:
  Assists with special projects and other Caesars Rewards tasks as requested by management.
• Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies.

Must be at least 21 years of age and able to obtain a NV Gaming license.

• Requires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service.
• Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
• Strong understanding of the Caesars Rewards program, including the ability to analyze customer tracking data.

• Strong interpersonal, communication, team-building, and problem-solving skills.
• Outgoing, energetic, and maintains a positive attitude toward the job and company.
• Enjoys engaging with guests and actively seeks service opportunities.
• Capable of making sound comping decisions.
• Proficient in computer use.
• Fluent in reading, writing, speaking, and understanding English.
• Works well with others and contributes to a team-oriented environment.
• Maintains a professional, well-groomed appearance.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment is an equal opportunity employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.