Table Games Service Supervisor ; Caesars LV

Las Vegas, NV, United States (On-site)

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.

Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.

Settles disputes that arise from guests in the Table Games area, referring to those either at a pre‑determined threshold or a certain degree of difficulty to your manager.

Assures guest development by interacting with guests, modeling interactive skills with guests and fellow employees.

Remains alert to any unusual or questionable activities displayed by any Table Games employee or gaming guest, reporting any situation to their assigned superior.

Rates all guests and promotes and creates Total Reward cards for new and existing patrons.

Knowledgeable of Title 31, BSA, and Underage Gaming regulatory requirements.

Accurately maintains table game inventories and player win/losses.

Changes cards/dice, opens, and closes games.

Manages and intervenes when problems or differences between Table Games employees and gaming guests arise, providing assistance, problem resolution, and service recovery when necessary.

Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties.

Champions all Guest Service Programs and Service Standards adopted by the company, always setting an example when on shift.

Prepares and coordinates the periodical performance review of assigned personnel as determined by management.

Understands and enforces all company policies and procedures.

Informs Casino Manager of potential safety problems.

Maintains key security.

Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements.

Attends all mandatory meetings required by the company/department.

High School graduate or equivalent required. College Degree preferred.

Work requires a minimum age of 21.

Three to five years of casino experience required as a Floor Service Supervisor.

Knowledge of multi‑games is a plus.

Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.

Must be able to read, write, speak, and understand English.

Must be willing to work any day of the week and any shift.

Must be able to have a good relationship with co‑workers and work as a team.

Must present a well‑groomed appearance.

• Cards Needed:
  Alcohol NV and Gaming License

Must be able to respond calmly in a demanding environment, managing multiple tasks under time constraint.

Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.

Must have excellent vision (including peripheral) to protect the games.

Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust.

Must be able to bend, reach, kneel, twist and grip items.

Must be able to walk and be on foot for extended periods of time.

Must be able to manage a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.