Dispatch

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals‑focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third‑party local and regional establishments across ten states. Through exclusive long‑term contracts, Accel serves licensed non‑casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick‑and‑mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full‑service, capital‑efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para‑mutuel betting and 55 days of thoroughbred horse racing a year.

• Dispatch route personnel to gaming locations and complete data entry relative to service calls.
• Comply with all major changes in route location and with company and gaming rules and regulations.
• Follow dispatch standard operating procedures.
• Use a computer and associated software to complete documentation.
• Complete data entry for all service and change calls.
• Have a basic understanding of route communications systems.
• Track activity and location of all service personnel.
• Answer incoming calls and handle them according to dispatch procedures.
• Handle emergency situations.
• Refer complaints and/or problems to the Service Supervisor and/or Service Manager.

• High school diploma or GED equivalent required.
• At least six (6) months' customer service experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills.
• Must be able to multi‑task.
• Physical, mental, and environmental demands: must be able to safely and successfully perform the essential job function consistent with this job description, move about intermittently during working hours including standing, lifting, bending, twisting, pushing and pulling with or without accommodation, sit for prolonged periods, read, write, and speak English, and maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Ability to safely and successfully perform the essential job function consistent with this job description. Must be able to move about intermittently during working hours including standing, lifting, bending, twisting, pushing and pulling with or without accommodation. Must be able to sit for prolonged periods. Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Must be able to read, write, and speak the English language.

USD 17.00 per hour (base salary). The range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as qualifications, experience level, and skill set.

• Voluntary full‑time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long‑term disability; identity/legal protection; and access to FSA and HSA accounts.
• Full and part‑time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
• Employee Assistance Program (EAP) offers counseling for a multitude of topics including mental health, finances, adult care, disability, and grief.
• Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.