D - Players Club - Representative

Job Summary

Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.

• Practice, support and promote the Company Service Standards at all times.
• Communicate with Guests in a professional manner.
• Answer Guest questions in a manner that reflects an understanding of the department and property in general.
• Be able to work independently and perform essential functions without direct supervision.
• Proficient in the use of player tracking systems.
• Evaluate and qualify guests for participation with casino floor promotions.
• Enthusiastic, outgoing and friendly with the ability to handle a wide range of situations including, but not limited to, angry or frustrated customers while maintaining a professional demeanor.

• Effective communication with Guests, Team Members and Management in both written and verbal form.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
• 1 to 6 months of related experience.
• Work any day of the week and any shift, including weekends and holidays.
• Establish and maintain effective working relationship with Team Members and Guests.
• At least 21 years of age.

• High school diploma or GED.
• Some retail or guest service experience preferred.
• Ability to read and speak English.

• Requires normal, corrective vision range, ability to see color and distinguish letters, numbers and symbols.
• Work may be in an area which is unusually hot, cold, noisy and may contain second hand smoke.
• Performance of job duties will require standing, walking, lifting, bending, reaching, pushing, pulling and grasping.