Parts & Service Advisor

About The Role

At our Harley-Davidson dealership, we don’t just service motorcycles — we fuel dreams and keep the spirit of freedom alive on the open road. As a Parts & Service Advisor, you’ll be the trusted guide for our riders, helping them get the parts, service, and expertise they need to keep their Harley-Davidson running strong.

This role is perfect for someone who lives and breathes motorcycles, thrives in a fast‑paced environment, and gets genuine satisfaction from solving problems and creating legendary customer experiences.

• Be the go‑to expert for riders, helping them identify service needs and parts to keep their Harley-Davidson in peak condition.
• Deliver next‑level customer service, making every rider feel like part of the H‑D family.
• Partner with Service Technicians and other departments to make sure every repair and upgrade is completed with precision and care.
• Build trust by diagnosing concerns, explaining repair orders clearly, and setting accurate expectations for cost and completion time.
• Maximize opportunities by recommending service specials, upgrades, and additional work when it benefits the customer.
• Keep riders in the loop with friendly, timely status updates.
• Ensure smooth service operations by opening/closing work orders, processing payments, and maintaining accurate records.
• Stay sharp by completing Harley-Davidson training programs and keeping your knowledge current.

• A valid motorcycle license (endorsement required) and the skills to confidently handle a Harley-Davidson.
• A natural people‑person with strong communication skills and a positive, friendly vibe.
• Previous experience as a Service Advisor in motorcycles, automotive, or a related industry (H‑D knowledge a plus — passion required).
• Comfort with point‑of‑sale and service management software (or a quick learner eager to pick it up).
• Strong time management, problem‑solving, and multitasking abilities.
• Physical ability to safely maneuver heavyweight motorcycles (600+ lbs).
• A flexible, reliable teammate who’s ready to roll with the needs of the dealership.

• Work in a high‑energy, rider‑focused environment surrounded by Harley-Davidson motorcycles and culture every day.
• Join a team that treats employees and customers like family.
• Opportunities for growth through ongoing training and career development.
• Be part of a brand that represents freedom, individuality, and the open road.

• Active, on-your-feet role inside a service department environment.
• Exposure to noise, fumes, cleaning chemicals, and other conditions typical of a motorcycle service shop.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.