Surveillance Officer Agent Caesars Palace LV

Las Vegas, NV, United States (On-site)

The Agent protects the assets of the Casino through the use of gaming and surveillance cameras.

• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Make recommendations and enforce state and federal regulations.
• Adheres to all department, company and State regulations, policies and procedures.
• Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

• Preferred one year of games surveillance experience.
• Neat, professional appearance with good personal hygiene.
• Friendly, outgoing personality.
• Must be 21 years of age.
• Ability to interface effectively with public and co-workers.
• High school diploma or equivalent.
• Preferred Knowledge of all Casino/Hotel operations.

• A very fast paced environment.
• Must be able to handle large amount of information and take the best action necessary to correct the situation.
• Requires all forms of dexterity and mobility throughout all shifts.
• Use of office equipment and computers.
• On going games protection training.
• Provides training assistance to new employees.
• Interaction with law enforcement and courtroom.
• High School diploma required or equivalent required.
• Satisfactorily completes 90-day surveillance training program.
• Prior experience in a security, casino or surveillance related field preferred.
• Must have the ability to operate a CCTV system.
• Strong communication skills required, both verbal and written.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.
• Able to change schedule with short notice.
• Will abide by all the State Gaming Board Regulations and all Harness Racing Commission Regulations.
• Must be able to obtain and maintain the appropriate license through the Gaming Control Board.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.