Clerk - Box Office Sales

Position Overview

The primary responsibility of the Clerk - Box Office is to assist guests with ticket purchases at all Box Office locations. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Process information according to established guidelines or procedures and compile data, prepare reports, or summarize results.
• Engage in mathematical calculations to determine actions to be taken or records to be affected, classify, store, retrieve, and update information, and examine incoming material and code it numerically, alphabetically, by subject matter, or other specified system.
• Search for and investigate information contained in files; add additional data to file records, complete reports, keep files current, and supply information from file data or electronic data files.
• File hard copy or maintain electronic record of correspondence, cards, invoices, receipts, and other information in alphabetical or numerical order, or according to subject matter or other system.
• Classify material when classification is not readily discernible and dispose of obsolete files in accordance with established retirement schedule or legal requirements.
• May involve data entry, word processing, sorting mail, operating copy or fax machines, copying records on photocopying or microfilming machines, generating labels or reports, making calculations to keep files current, and may be designated according to material filed.

• Service guests in accordance with Venetian Hospitality Standards, Policies and Procedures.
• Maintain accurate financial transactions while adhering to cash variance policies and procedures; assist Supervisor with the day‑to‑day operation of the box office and call center.
• Maintain a positive attitude while conversing with guests during call‑center operations, keeping productivity and providing accurate sales and availability information.
• Maintain a positive work environment, promote a team atmosphere, and provide assistance to co‑workers; work closely with Casino Marketing, Ticket Brokers, Showroom Supervisors and Venetian Management.
• Report to work on time, in a well‑maintained uniform, with all necessary equipment or tools to perform essential job functions.
• Be regularly checked by supervisor to ensure proper handling of equipment or tools and proper lifting techniques.
• Safety and consistent, regular attendance are essential functions of this job.
• Perform other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• At least 6 months experience in box office, call center and/or customer service.
• Prior cash handling experience and the ability to type 40 wpm.
• Ability to communicate clearly and effectively in English, spoken and written.
• Strong interpersonal skills and ability to communicate effectively with guests and team members of different backgrounds and levels of experience.
• Ability to work varied shifts, including nights, weekends and holidays.

• Lift or carry 20 pounds unassisted in the performance of specific tasks.
• Physically access all areas of the property, including drive areas, with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Remain standing, walking, stretching, bending, and kneeling as required for prolonged periods.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke.