Table Games Floor Supervisor; Craps ; Planet Hollywood LV

Table Games Floor Supervisor (Craps) Full Time (Planet Hollywood LV)

Las Vegas, NV, United States (On-site)

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. Ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching. Dice/Craps experience is a must.

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
• Settles disputes that arise from guests in the Table Games area, referring issues to manager at predetermined thresholds
• Assures guest development by interacting with guests
• Remains alert to any unusual or questionable activities by Table Games employees or gaming guests and reports to superior
• Rates guests, promotes and creates Total Reward cards for new and existing patrons
• Has knowledge of Title 31/BSA/Underage Gaming regulatory requirements
• Accurately maintains table game inventories and player win/losses
• Changes cards/dice, opens and closes games
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise, providing assistance
• Counsels, guides, coaches, and instructs assigned personnel in proper performance of their duties
• Champions all Guest Service Programs and Service Standards adopted by the company, setting example during shift
• Prepares and coordinates periodic performance reviews of assigned personnel as determined by management
• Understands and enforces all company policies and procedures
• Informs Casino Manager of potential safety problems
• Maintains Key Security
• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards, and Gaming knowledge requirements
• Attends all mandatory meetings required by the company/department

• High School graduate or equivalent required;
  College Degree preferred
• Minimum age of 21
• Three to five years’ casino experience required as a Floor Service Supervisor
• Knowledge of multi-games is a plus
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations preferred
• Excellent customer relations, leadership, and communication skills
• Proficiency in reading, writing, speaking, and understanding English
• Willingness to work any day of the week and any shift
• Ability to maintain a well‑groomed appearance
• Cards Needed:
  Alcohol NV and Gaming License

• Craps/Dice knowledge is a must
• Ability to respond calmly in a demanding environment, managing multiple tasks under time constraints
• Good manual dexterity for quick and accurate handling of chips, cards, and money
• Excellent vision (including peripheral) to protect the games
• Can tolerate secondhand smoke, high noise levels, bright lights and dust
• Can bend, reach, kneel, twist and grip items
• Can walk and be on foot for extended periods of time
• Can manage a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.

Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.