Sportsbook Ticket Writer ; Grand

Job Description

Welcome to the Empire! William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. If you love interacting with the public and thrive in a fast‑paced environment, keep on reading.

Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a top level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome. You will be an expert on our menu of sports betting options, advising customers and helping them make informed, responsible wagering decisions.

• Full‑time employees eligible for benefits after a waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays)
• Advancement opportunities – grow a career with us!

• Provide a top tier level of customer service that encourages repeat visits.
• Ensure compliance with all company rules and gaming control board regulations.
• Become familiar with our betting options and engage customers in conversations about them.
• Resolve customer disputes or complaints and, when needed, Escalate to the supervisor.
• Work positively with other team members and leadership.
• Complete all necessary paperwork/documentation in accordance with company policy and gaming control board standards.
• Perform other duties as assigned.

• Flexible availability.
• Basic computer knowledge (Email, MS Excel, internet).
• Minimum 1 year of cash handling experience.
• High school diploma, GED, or equivalent preferred.
• 21 years of age or older.
• Ability to pass a background check.
• Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if required.
• High level of customer service skills.
• Work a flexible schedule – nights, weekends, holidays preferred.
• Professional presentation.
• Strong written and verbal communication skills.
• Basic math skills.
• Understanding and adherence to all compliance requirements set by the company and Gaming Control Board.

• Must be able to stand for extended periods of time.
• Must be able to lift, pull, or push 25 lbs.
• Must be able to write for extended periods of time and twist, bend, or reach with no significant limitations.

At Caesars Digital, we don’t just play the game – we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. From cutting‑edge digital platforms to the expansion of our retail footprint and William Hill legacy, we’re building something extraordinary.

And we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the trail. Because at Caesars Digital, we are all Caesars.