Table Games Floor Supervisor ; Horseshoe LV

Table Games Floor Supervisor Full Time (Horseshoe LV)

Las Vegas, NV, United States (On‑site)

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At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All‑In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area
• Settles disputes that arise from guest in the Table Games area, referring to those, either at a pre‑determined threshold or a certain degree of difficulty to your manager
• Assures guest development by interacting with guest
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior
• Rates all guest. Promotes and creates Total Reward cards for new and existing patrons
• Knowledge of Title 31/BSA/Underage Gaming regulatory requirements
• Accurately maintains table game inventories and player win/losses
• Changes cards /dice. Opens, and closes games
• Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance
• Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
• Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management
• Understands and enforces all company policies and procedures
• Informs Casino Manager of potential safety problems
• Maintains Key Security
• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards, and Gaming knowledge requirements
• Attends mandatory meetings required by the company/department

High School graduate or equivalent required. College Degree preferred.

Work requires a minimum age of 21.

Three to five years’ casino experience required as a Floor Service Supervisor.

Knowledge of multi‑games is a plus.

Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.

Must be able to read, write, speak, and understand English.

Must be willing to work any day of the week and any shift.

Must be able to have a good relationship with co‑workers and work as a team.

Must present a well‑groomed appearance.

• Cards Needed:
  Alcohol NV and Gaming License

• Must be able to respond calmly in a demanding environment, managing multiple tasks under a time constraint
• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money
• Must have excellent vision (including peripheral) to protect the games
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
• Must be able to bend, reach, kneel, twist and grip items
• Must be able to walk and be on foot for extended periods of time

Must be able to manage a heavy business volume,…