Casino Services Supervisor

POSITION OVERVIEW

Casino Service Supervisor will be responsible for overseeing and managing the Casino Service operations within the casino, ensuring an exceptional and personalized experience for high-value guests.

The following and other duties may be assigned as necessary:

• Oversee day to day operations of the Casino Services Call Center
• Assist with maintaining casino booking procedures and processes as it relates to the reservation and guest loyalty programs and occupancy management
• Observe the performance of team members during the shift to determine if they are meeting the guest service requirements and needs
• Monitor the team members’ relationship with other resort departments, such as concierge, housekeeping, and food & beverage to ensure the fulfillment of special requests
• Assist with the execution of all department’s initiatives, monitoring and supervising workflow effectiveness, and ensuring Members have adequate guidance and resources
• Assist with monitoring and coaching team members as required
• Stay informed about the resort’s amenities, offerings, events, and promotional activities
• Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort’s borders
• Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints
• You will assist with and handle a variety of requests to ensure our VIP guests have a seamless and unforgettable stay
• Assist with maintaining the proper operating condition and maintenance of the Casino Services working space, taking immediate action to remediate any deficiencies, monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Ensure members have a strong adherence to the uniform, personal appearance, and hygiene standards
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required
• Previous experience in a high-end hospitality or customer service role, preferably within a casino or luxury resort setting
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to maintain professionalism and poise under pressure
• A passion for delivering exceptional guest experiences
• Must be able to work in close quarters
• Must be able to work in a high stress environment
• Must be able to sit for long periods of time and be computer literate
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast‑paced, busy, and somewhat stressful environment

This position supervises the Casino Sales Coordinators with the Casino Services operation.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in…