Table Games Floor Supervisor

POSITION OVERVIEW:

A Table Games Floor Supervisor is responsible for overseeing the operations of the table games pit area. The supervisor ensures smooth gameplay, enforces casino rules and regulations, and coaches a team of dealers to provide an exceptional gaming experience for players.

The following and other duties may be assigned as necessary:

• Coach and mentor a team of table games dealers, providing guidance, training, and performance feedback
• Manage breaks and ensure adequate coverage during peak gaming hours
• Monitor table games to ensure fair play, adherence to rules, and compliance with casino policies
• Observe and ensure accurate taking and paying of bets in accordance with established company policies and procedures
• Maintain control and security of card, dice, and gaming equipment
• Resolve disputes and conflicts among players and dealers while maintaining a professional and calm demeanor
• Interact with players to enhance their experience, address concerns, and maintain a high level of guest satisfaction
• Contact the Surveillance Department, when gaming action meets defined criteria as described in company policies, for assistance in settling monetary disputes, when certain jackpots are activated, and any problem areas or irregularities are suspected
• Assist in offering and creating Loyalty Cards for our guests
• Accurately count game float inventories at the beginning and close of the table, (and periodically throughout the shift) advising management of impactful win/loss results for the shift as they occur
• Verify guest ratings once closed in the rating system and cross reference with the table float;
  Alert management of any irregularities
• Issue credit based on up-to-date information from casino systems and/or the Credit Department;
  Verify all relevant guest information is obtained
• Verify all Rim action, check for accuracy on all rim card entries, keep management informed on Rim balances
• Monitor the AML program for CTR compliance, proactively enter required guest information
• Foster a positive and welcoming atmosphere in the table games area
• Implement and enforce security measures to prevent cheating, fraud, and any violations of gaming regulations
• Observe dealer performance and game flow to identify any issues and make necessary adjustments
• Coordinate with the casino's management to make decisions regarding table openings and closures
• Recognize and respond to Minors in the casino, signs of problem gambling or alcohol intoxication, and suspicious transactions
• Ensure dealers are up to date on new game rules and procedures
• Communicate relevant information to higher management for analysis and decision-making
• Lead by example in delivering exceptional customer service, setting the standard for the dealer team
• Handle escalated customer issues in a professional and diplomatic manner
• Stay informed about changes in gaming regulations and ensure the casino's compliance with all legal requirements
• Train and educate dealers on regulatory updates and changes
• Be prepared to respond to emergencies, accidents, or unusual incidents, following established protocols
• Foster positive relationships with dealers, other supervisors, and casino management to promote teamwork and collaboration
• Ensure that Table Game Dealers comply with the rules, regulations, and directives of the Nevada Gaming Control Board and established Fontainebleau internal controls and procedures
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or equivalent required
• Two (2) years of experience in dealing multiple games at another major casino preferred
• Previous dual rate/ full time supervisory experience preferable
• Proficient knowledge of at least three (3) core games such as Baccarat, Blackjack, Craps or Roulette preferred
• Strong math skills for calculating bets, payouts, and managing chips accurately
• Working knowledge of Title 31 compliance
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
• Attention to detail with managing bets, payouts, and game procedures to prevent errors Maintain a professional, neat, and well-groomed appearance adhering to Fontainebleau appearance standards
• Commitment to upholding the highest standards of fairness and honesty in gaming
• Maintain consistent adherence to Fontainebleau guest service standards
• Working knowledge of all NGCB rules, regulations, and Internal Controls
• Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
• Ability to demonstrate an elevated…