Caesars Rewards Lead Representative - Full Time (Caesars LV

Las Vegas, NV, United States (On-site)

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

"Create the Extraordinary"

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

"Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

This position is responsible for providing excellent guest service to our mid to high end guests by providing information pertaining to their comp limits special services and amenities available, as well as any special targeted player events.

• Coordinates activities and programs of the Caesars Rewards staff.
• Instructs, directs, and coaches team members.
• Ensures maximum Total Rewards Center and floor coverage.
• Keeps area clean and well stocked with supplies.
• Handles customer complaints at the Caesars Rewards Centers.
• Maintains confidentiality of sensitive materials. Creates and issues Caesars Rewards cards and promotes the program.
• Assists in the hiring of new personnel.
• Assists in the development and administration of training programs for department personnel.
• Maintains communication for interdepartmental Caesars Rewards programs.
• Maintains database integrity by following high standards of data entry.
• Ensures the protection of customer's rewards and credit lines. Completes other assigned projects.
• Promotes Harrah's Las Vegas by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Offers to help in other Caesars Rewards related duties at management request.

• One-year previous supervisory experience is preferred.
• Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers.
• Excellent interpersonal, communication, team building, and problem-solving skills are required.
• Must be outgoing, energetic and possess a positive attitude toward job and company.
• Must enjoy interacting with guests and always looking for service opportunities.
• Must be able to supervise small groups of Caesars Rewards employees and all their activities.
• Must have an understanding of Harrah's Caesars Rewards program and the ability to analyze customer tracking.
• Must be able to make sound comping decisions. Computer experience is required with the ability to type 35 wpm.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff's card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to obtain Gaming license through the state of Nevada.

• Is able to work in smoke filled environment
• Is able to sit and stand for prolonged periods of time.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

We believe in delivering family-style service - an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such…