Surveillance Investigator I

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

Summary:

As a Surveillance Investigator, you serve as a vital safeguard for the integrity, safety, and compliance of our property. You are responsible for monitoring and identifying unusual or illegal activity across all areas of the casino, helping to protect guests, team members, and company assets. Your attention to detail, commitment to compliance, and adherence to case management procedures help ensure that operations remain secure, fair, and aligned with all regulatory requirements.

Job Description:

Essential Functions and Responsibilities Provide timely and courteous guest service consistent with the company's guest service culture

Utilize approved surveillance equipment to identify, document, and report illegal or unusual activity across all gaming and non-gaming areas of the property, including back-of-house operations

Accurately report all illegal and suspicious activities to the appropriate authorities in a timely manner

Assist in the training and mentoring of Surveillance Investigator trainees

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications1 year of experience in gaming surveillance operations or equivalent gaming-related experience preferred

Ability to think critically and solve problems with limited standardization, using common sense and sound judgment

Ability to follow instructions and complete tasks accurately in a fast-paced environment

Strong communication skills and willingness to work as part of a team Committed to fostering a respectful, inclusive, and safety-conscious work environment

Ability to access and input information using a moderately complex computer system

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Requirements This  position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana

At least 21 Years of Age High School Diploma or equivalent

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards Nevada Gaming Registration

Physical Requirements Occasionally push/pull up to 25 lbs Occasionally lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels

Occasionally Squat, kneel, reach, bend, twist

Frequently sit and work at a desk or computer

Occasionally standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Ability to distinguish between shades of color

Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions Indoor Smoky Noisy Bright  flashing lights

Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?

If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Must be able to perform the essential functions of the position with or without reasonable accommodation.
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