Director-Surveillance

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

Summary:

As Surveillance Director, you lead the Surveillance division's operations and strategy to protect the property's integrity. You oversee the detection and reporting of illegal activities, ensure ongoing team training on gaming regulations and fraud prevention, and collaborate with leadership to develop policies that minimize risk and maintain compliance.

Your role is vital in safeguarding a secure and trustworthy gaming environment.

Job Description:

Essential Functions and Responsibilities Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards

Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth

Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators

Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance

Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities

Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment

Develop and implement staffing plans to provide appropriate labor to meet guest service and operational expectations

Monitor departments in-person and via surveillance technology to proactively identify potential risks of theft, gaming violations, or irregularities

Audit departmental strategies, policies, and procedures to safeguard the company from identified risks

Stay current on new surveillance technology and emerging gaming cheats or fraudulent practices

Research, review, demo, select, and implement new equipment as necessary to maintain department effectiveness and compliance

Utilize approved equipment to identify, record, document, and report illegal and unusual activities throughout gaming, non-gaming, and back-of-house areas

Report all illegal and unusual activities to appropriate authorities promptly

Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications5 years of surveillance experience; includes leadership or progressive responsibility in gaming surveillance operations required

Demonstrated success in leading large teams, multi-unit operations, or high-impact projects

Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals

Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization

Adept at navigating ambiguity and adapting leadership style to dynamic business needs

Proven ability to build and maintain inclusive, collaborative, and high-performance work environments

Skilled in budget management, workforce planning, and process optimization

Thorough knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes Current knowledge of surveillance technology and gaming cheat detection methods

Proficient in Microsoft Office…