Guest Relations Specialist

Guest Relations Specialist

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. Must have open availability.

Summary:

The Guest Relations Specialist welcomes on-site visitors, determines the nature of their business, and announces visitors to the appropriate personnel. The Guest Relations Specialist is also responsible for providing exceptional customer service, managing client inquiries, and ensuring a welcoming and informative experience for all visitors. Educates customers about products, maintaining compliance with industry regulations, and fostering positive relationships to enhance customer satisfaction and loyalty.

Essential Duties and Responsibilities include the following:

• Greet all customers in a friendly welcoming manner.
• Provide accurate wait times and monitor waiting lists.
• Monitors visitor access and issues passes when required.
• Accurate and timely data entry of patient and/or customer profiles.
• Working knowledge of cannabis and retail products.
• Surveying guests on how they found us.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Creates an exceptional customer service experience with guests.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

This job has no supervisory responsibilities.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning
• Job Knowledge
• Use of Technology
• Problem Solving
• Customer Service
• Communications
• Cooperation
• Oral Communication
• Teamwork
• Written Communication
• Business Acumen
• Conflict Resolution
• Ethics
• Organizational Support
• Adaptability
• Personal Appearance
• Attendance/Punctuality
• Dependability
• Initiative
• Judgment
• Planning/Organizing
• Quality
• Safety and Security

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must complete Osha 10 Industry Training within 6 months of hire (company paid).

Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have a knowledge of basic computer skills.

Certificates, Licenses, Registrations Must be 21 years of age or older. NV State Agent Card Required. OSHA 10 Required (company paid) to be completed within 6 months of hiring.

Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.…