Jump Master Training Supervisor

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

Summary:

As the Sky Jump Training Supervisor, you are a key leader in delivering a thrilling yet safe guest experience. You are responsible for overseeing the training and performance of Jump Masters, ensuring every team member is equipped to operate with precision, confidence, and adherence to strict safety standards. You set the tone for operational excellence, balancing high-energy excitement with an unwavering commitment to safety.

Job Description:

Essential Functions and Responsibilities :

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Design, develop, and update training materials and programs for Jump Master team members, ensuring all staff are fully certified and competent

Oversee the Sky Jump attraction areas including the jump platform, jumper waiting area, and jump room to ensure efficient, smooth, and safe operations

Perform and lead training on safety checks, equipment usage, jump procedures, guest briefings, and emergency protocols

Maintain accurate documentation, including operation records, certification paperwork, and inventory control logs Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned

Qualifications1 year of ride/attractions, operations, or guest service experience; includes leadership or progressive responsibility in leadership or training responsibilities

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standard

Ability to access and input information using a moderately complex computer system

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Requirements This  position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana

At least 21 years of ageHigh School Diploma or equivalent required

Current CPR certification preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States Work Cards Non-Gaming Card

Physical Requirements Occasionally push/pull up to 50 lbs Occasionally lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels

Frequently Squat, kneel, reach, bend, twist

Frequently standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear,…