Escape Room ​/ Adventure Agent - Big Personality

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Escape Room / Adventure Agent - Big Personality

Do you have a big personality, love interacting with guests, and thrive in a fast-paced entertainment environment? Spy Ninjas HQ is looking for energetic, outgoing, and engaging team members to help create unforgettable experiences across our attractions.

As an Escape Room & Attractions Agent, you'll guide guests through immersive escape room missions, facilitate axe throwing and rage room experiences, oversee virtual reality attractions, and ensure every guest has a safe, exciting, and memorable visit. This role is perfect for individuals who enjoy performing, entertaining, and creating high-energy guest experiences.

• Welcome, engage, and assist guests throughout their visit.
• Create excitement and immersion during escape room experiences.
• Provide clues, hints, and guidance while maintaining the integrity of the game.
• Deliver exceptional customer service and help create memorable experiences.
• Handle guest concerns professionally and positively.

• Facilitate and oversee Escape Rooms, Axe Throwing, Rage Rooms, and Virtual Reality attractions.
• Conduct safety briefings and ensure guests understand attraction rules and procedures.
• Monitor guest participation and enforce safety standards at all times.
• Reset attractions between groups and prepare spaces for the next experience.
• Troubleshoot basic operational issues and elevate concerns when needed.
• Maintain cleanliness, organization, and presentation standards throughout attraction areas.

• Ensure all guests follow attraction guidelines and safety requirements.
• Inspect equipment and attraction spaces before and throughout operating hours.
• Report maintenance, operational, or safety concerns immediately.
• Respond appropriately to emergencies and guest incidents.
• Promote attraction upgrades, memberships, merchandise, and future visits.
• Encourage guests to participate in additional experiences during their visit.
• Assist with event and party experiences when needed.

• Outgoing, energetic, and confident personality.
• Strong public speaking and communication skills.
• Ability to engage groups of all ages and create a fun atmosphere.
• Strong problem-solving skills and ability to think quickly under pressure.
• Reliable attendance and punctuality.
• Comfortable enforcing rules and safety standards.
• Ability to work evenings, weekends, holidays, and peak business periods.

• Entertainment, attractions, escape rooms, VR gaming, hospitality, events, theater, recreation, or customer service experience.
• Experience working with children, families, and large groups.
• Sales or upselling experience preferred but not required.

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Comfortable working in themed, loud, or fast-paced environments.
• Ability to move throughout attraction spaces and assist guests as needed.
• Work in a one-of-a-kind entertainment venue.
• Create memorable experiences for guests every day.
• Growth and advancement opportunities.
• Employee discounts and perks.
• Fun, team-oriented environment where personality matters.

We're looking for individuals who can command a room, entertain a crowd, prioritize safety, and deliver exceptional guest experiences across Escape Rooms, VR, Axe Throwing, and Rage Rooms.