Maintenance, Customer Service Rep

Description

As a maintenance technician, you will greet and help customers in a fast‑paced and dynamic environment. This physically active role requires the ability to lift 25–35 lbs, handle equipment, and move between multiple lots with your own car (mileage reimbursement included). You will be responsible for maintaining parking lot cleanliness, ensuring vehicles are parked correctly and safely, and providing excellent customer service.

• Keep accurate records of daily activities and any issues encountered.
• Monitor the parking facility to ensure the safety and security of customers and their vehicles.
• Assist with traffic control during peak hours.
• Monitor and enforce parking regulations and policies.

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.

• Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.

• Assist customers with parking and locate available spaces.
• Keep parking lots and surrounding areas clean and free of debris, including trash cans.
• Go the extra mile to assist customers with their needs.
• Offer assistance with parking and directions as needed.

• Maximize profitability by providing exceptional customer service.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in various weather conditions.

• $18.00 – $20.00 per hour.
• Vacation/Sick leave for full‑time and part‑time employees.
• Holiday pay for full‑time and part‑time employees.
• Discount programs.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email:  describing the accommodation.