On-Call Event Staff Runner

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On Call Manual Labor Las Vegas, NV, US

3 days ago Requisition

Job Title:
On-Call Event Staff Runner

Department:
Programming

Reports to:
Artist Services Manager

Status:
On-Call, Non-Exempt

Work Location:
Fully Onsite | The Smith Center

Hourly Rate: $19.07

Summary of Duties and Responsibilities

The On-Call Event Staff Runner provides operational, hospitality, and logistical support for artists, touring productions, and Programming Department activities to help ensure the successful execution of performances and events at The Smith Center. Reporting to the Artist Services Manager and in coordination with tour management, this position assists with artist and show personnel transportation, time-sensitive errands, delivery and pickup of event-related materials and supplies, and other operational support before, during, and after performances and events.

This position plays an important role in delivering an exceptional artist and guest experience while maintaining a high level of discretion, professionalism, and customer service. The On-Call Event Staff Runner must be able to effectively prioritize multiple assignments, respond to changing operational needs, and work efficiently in a fast-paced environment while exercising sound judgment and attention to detail.

Essential Duties and Responsibilities

• Provide transportation for artists, touring personnel, and other authorized guests to and from airports, hotels, venues, and other approved destinations in a safe, courteous, and professional manner.
• Support the Programming Leadership team with event logistics before, during, and after performances and special events to help ensure smooth day-of-event operations.
• Complete time-sensitive errands, including the pickup and delivery of artist hospitality items, catering, production supplies, equipment, documents, and other event-related materials.
• Assist with artist hospitality and backstage support by helping prepare dressing rooms, delivering requested items, and responding to artist, tour management, and event personnel needs as directed.
• Coordinate assigned activities with the Artist Services Manager, tour management, and other internal departments to support operational and event requirements.
• Safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles while complying with all applicable traffic laws and The Smith Center's vehicle safety procedures.
• Maintain the cleanliness, organization, fueling, and overall readiness of assigned vehicles and assist in maintaining organized backstage, hospitality, and storage areas.
• Represent The Smith Center in a professional, courteous, and service-oriented manner when interacting with artists, touring personnel, vendors, guests, and fellow team members.
• Maintain confidentiality and exercise professionalism and discretion when working with artists, touring productions, and confidential event information.
• Accurately communicate updates, schedule changes, and operational information to the Artist Services Manager and other designated personnel members to help ensure efficient event execution.
• Follow established departmental procedures and safety guidelines while performing assigned responsibilities.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties and special projects as assigned within the scope of the position to support Programming Department operations and the successful execution of performances and events.

Required Education, and Experience

• High school diploma, GED, or equivalent combination of education and experience required.
• Minimum of three (3) years of experience in artist services, hospitality, guest services, event operations, transportation, performing arts, live entertainment, hotels, or a related customer service environment preferred.
• Experience providing exceptional customer service while interacting with guests, artists, performers, touring personnel, or VIP clientele preferred.
• Experience working in a fast-paced environment with the ability to effectively prioritize multiple assignments and adapt to changing operational needs.
• Valid driver's license with an acceptable driving record required and the ability to safely operate standard passenger vehicles, passenger vans, Sprinter vans, or similar vehicles.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Excellent customer service, interpersonal, and verbal communication skills, with the ability to interact professionally and effectively with artists,…