Vibee - Seasonal Venue Event Manager

Job Summary:

WHO ARE YOU?

Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

This role focuses on overseeing and coordinating events held at a specific venue, where VIBEE events are held. This role is to ensure that everything runs smoothly before, during, and after an event.

RESPONSIBILITIES

Including but not limited to:

• Supervise and guide the team, ensuring they perform tasks efficiently and maintain quality standards.

• Encourage and provide support to staff, ensuring a positive and productive work environment.

• Assign responsibilities to team members, ensuring all areas are covered throughout the shift.

• Provide on-the-job training or guidance to new employees, ensuring they understand operational procedures and expectations.

• Create and manage weekly staff schedules, balancing workload efficiently within budgetary constraints in collaboration with Project Managers, Producers and other stakeholders.

• Monitor staff breaks in accordance with local labor laws and uphold all policies and procedures.

• Address and resolve staffing issues promptly to maintain smooth operations. Work with HR as needed

• Uphold safety protocols and maintain a risk-free environment, promoting awareness among staff

• Timekeeping:
  Ensure that staff are following schedules and taking breaks according to company guidelines.

• Documentation:
  Complete necessary reports or documentation related to incidents, operational issues, or customer interactions.

• Disciplinary Action:
  Address minor performance issues or conflicts within the team, escalating more serious concerns to senior management if needed.

• Other duties as required

• Ensure smooth execution of daily operational tasks, maintaining efficiency and organization within the department.

• Monitor the availability of materials, equipment, or resources required for the operation and inform management if there are any shortages or issues.

• Ensure all team members are completing their tasks as expected, providing guidance when needed.

• Handle customer or client concerns and complaints, addressing issues promptly and professionally.

• Ensure that the team delivers high-quality service, following organizational standards and guidelines.

• Manage complex or escalated customer service situations that require managerial attention, ensuring resolutions align with company policies.

• Ensure that staff adhere to all health and safety guidelines, maintaining a safe working environment for everyone.

• Ensure that operations follow company policies, procedures, and legal or regulatory standards.

• Respond to emergencies or crises effectively, taking appropriate actions to manage the situation.

• Communicate clearly and effectively with the team, ensuring everyone is aware of their responsibilities and any updates during the shift.

• Record any significant incidents, customer concerns, or operational issues, ensuring that management is informed when necessary.

• Provide feedback to the team on performance, addressing any issues and offering guidance for improvement.

Qualifications:

• Minimum 3 years in Event Production with a proven track record in leadership roles focused on fan experience, customer service, or hospitality, preferably within the entertainment industry.

• Demonstrated reputation for excellence with at least 5 professional references.

• Superior communication and organizational abilities with strong multitasking skills.

• Proficient in Google Suite applications;…